Privacy Policy
How 365 Drains handles information submitted through our website and service-request tools.
Last updated August 23, 2026
Information we collect
We may collect information you provide when you request service, ask for an estimate, join an area-expansion list, contact us, or otherwise use our website. This may include your name, phone number, email address, service address, requested service, scheduling preferences, and details you choose to provide about the drain or sewer issue.
Website and attribution information
Our website may record basic technical and referral information needed to understand how customers reach and use the site, such as the page visited, referring page, campaign or UTM parameters, service area, and interactions such as call, text, booking, or form events.
How information is used
We use submitted information to respond to requests, schedule and perform service, communicate about appointments or estimates, support customer service, maintain business records, improve the website and service experience, and understand which marketing or service-area pages produce customer inquiries.
Service providers
We may use technology and service providers to operate website, communication, scheduling, hosting, analytics, payment, or business-management functions. Information may be processed by those providers only as needed to provide those functions.
Payments
365 Drains does not currently collect raw payment-card information through the public website payment page. If online payment processing is enabled later, payment-card data should be handled through the connected payment processor rather than stored directly by this website.
Your choices
You may contact us at 413-667-4998 to ask questions about information you submitted through the website or to request that we review or update your contact information, subject to records we may need to retain for legitimate business or legal purposes.
Business identity
365 Drains is a DBA of Tandem Mechanical Inc. References to 365 Drains on this website refer to the drain-service brand operated by Tandem Mechanical Inc..
Policy updates
We may update this policy as website features or business processes change. The version shown on this page is the current public website policy.
365 Drains is a DBA of Tandem Mechanical Inc.